1. What cover will my consignment have?
Our cover protects you against loss or damage of your consignment in transit, up to the maximum value declared in your policy, provided that you satisfy the conditions of making a claim. The value declared to be insured must be the total value of the goods being shipped. In the event of partial loss or damage, the settlement figure will be calculated as a proportion of the total declared value. Our insurance does not give cover for losses incurred by delay. Tip: Before sending your shipment, take photos of the shipment and its packaging. These photos can be used as evidence and speed up the claims process in the event of damage. 

2. How is the cost of my premium calculated? 
All services except Evri, Landmark Global and USPS All consignments are covered free of charge against loss or damage up to a maximum of £50 per consignment (not per box), or 2SDR per kg. A minimum premium of £5 applies for goods valued between £50 and £250. For consignments worth £250-£2500, the premium is calculated at 2% of the declared value of your consignment. Feel free to use our Insurance Calculator.

The maximum value of cover we provide is £2500 per consignment

The declared value is not displayed on the air waybill and, where applicable, should not affect the declared value for customs.

Please note: insurance cover is non-refundable once the shipment has been collected or dropped off.

Evri, Landmark Global and USPS services

All Evri, Landmark Global and USPS consignments are covered free of charge against loss or damage up to a maximum of £25 per consignment (not per box), or 2SDR per kg.

A premium of £5 applies for goods valued between £25 and £250.

Please note: insurance cover is only refundable up until the shipment has been collected.

3. What items cannot be insured?

Your cover will not be valid if you are sending anything featured on our "Dangerous, Hazardous and Prohibited" list, or our "No Compensation" list (see below). No Compensation goods are items that can be sent but that we cannot cover against loss and/or damage.

It is your responsibility to ensure that your goods can be insured and shipped. Please contact our team if you are unsure. Call us on 07359063074 (Monday-Friday 8am-6:30pm, Saturday 9am-1pm).

We offer no standard liability or insurance cover for damage of any of the following items. Cover against loss is offered on certain items. Look on the information icon for further details.

4. How do I purchase insurance?

Contact Us

5. How do I make a claim?

Claims for loss or damage must meet certain requirements for documentation and evidence. This includes photographs of damage and of packaging, as well as proof of value. Please refer to our claims and liability page for this information in full.

Claims for lost parcels must be made within 30 days of collection (including day of collection). Claims for partial loss or damage must be reported within 14 days of the delivery date (including day of delivery).

Claims can be made by emailing us or by calling us (Monday-Friday 8am-5:30pm) in the first instance.

  • Claims must be made directly to us.  Any attempt to claim with the carrier directly will invalidate your claim with us.
  • A claim can only be made by the person or company contracted with us, that is, the account holder, not the receiver.
  • A claim for lost or damaged goods will be rejected if the items claimed for are missing from the original valued customs invoice or if the items claimed for are on our list of "Dangerous, Hazardous and Prohibited", or "No Compensation" items.
  • Claims for lost parcels or partial loss (missing contents) will be invalidated if the goods are located or are no longer considered lost.

All successful claims will usually include a refund of the carriage costs.

In the event of a full settlement for damaged goods, the goods become the property of our company and we reserve the right to retrieve them.

We aim to process all claims as quickly as possible. Once we have received all relevant documentation and evidence, we endeavour to make you an offer within 14 working days. Once the offer is accepted, we process payments via BACS within 5 working days.

Resulting payments will be made in Pound Sterling (GBP).