The maximum value of cover we provide is £2500 per consignment
The declared value is not displayed on the air waybill and, where applicable, should not affect the declared value for customs.
Please note: insurance cover is non-refundable once the shipment has been collected or dropped off.
Evri, Landmark Global and USPS services
All Evri, Landmark Global and USPS consignments are covered free of charge against loss or damage up to a maximum of £25 per consignment (not per box), or 2SDR per kg.
A premium of £5 applies for goods valued between £25 and £250.
Please note: insurance cover is only refundable up until the shipment has been collected.
3. What items cannot be insured?
Your cover will not be valid if you are sending anything featured on our "Dangerous, Hazardous and Prohibited" list, or our "No Compensation" list (see below). No Compensation goods are items that can be sent but that we cannot cover against loss and/or damage.
It is your responsibility to ensure that your goods can be insured and shipped. Please contact our team if you are unsure. Call us on 07359063074 (Monday-Friday 8am-6:30pm, Saturday 9am-1pm).
We offer no standard liability or insurance cover for damage of any of the following items. Cover against loss is offered on certain items. Look on the information icon for further details.
4. How do I purchase insurance?
5. How do I make a claim?
Claims for loss or damage must meet certain requirements for documentation and evidence. This includes photographs of damage and of packaging, as well as proof of value. Please refer to our claims and liability page for this information in full.
Claims for lost parcels must be made within 30 days of collection (including day of collection). Claims for partial loss or damage must be reported within 14 days of the delivery date (including day of delivery).
Claims can be made by emailing us or by calling us (Monday-Friday 8am-5:30pm) in the first instance.
All successful claims will usually include a refund of the carriage costs.
In the event of a full settlement for damaged goods, the goods become the property of our company and we reserve the right to retrieve them.
We aim to process all claims as quickly as possible. Once we have received all relevant documentation and evidence, we endeavour to make you an offer within 14 working days. Once the offer is accepted, we process payments via BACS within 5 working days.
Resulting payments will be made in Pound Sterling (GBP).